Skip to main content


Under Review

Unable to sign in on desktop

Vote (4) Share
's profile image

on 14 Nov 2016 20:44:57

I cannot sign in with Power BI desktop - October 2016 version

The error message is:
Sorry, we encountered an error while trying to sign you in. Details Service returned error. check InnerException for more details

I have no problem signing in on the Power BI service account or with the Power BI desktop - September 2016 version.

Comments (3)
's profile image Profile Picture

rishikesh on 05 Jul 2020 22:36:50

RE: Unable to sign in on desktop

i also encounter this error sometimes.

's profile image Profile Picture

Mike Kim on 05 Jul 2020 22:34:39

RE: Unable to sign in on desktop

I cannot sign in and cannot even reset the password. It asked me to contact admin..

's profile image Profile Picture

sadf sdf on 05 Jul 2020 22:34:38

RE: Unable to sign in on desktop

Hello Ole,
Is this only happening from one machine all computers with your identity?