on
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The 'create an email' activity mentioned here is the native email activity type record (schema is email). In the customer journey, when you go to Add an Action form, we would like to see a new option under 'Activities' next to the Phone call and Task activities as they are creating native Dataverse activity records. When the user chooses to create the native email activity record (i.e. this new idea), allow users to create the email activity as closed.
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Dear Aleksandar,Can you please confirm that this idea has been implemented and in which version ? Our team tested it in v25 but haven't identified the feature.Thank you,BarboraPO, On Point Ltd.
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Totally agree. It is very common to budget on an aggregated level. Then the actuals are on the detailed level. Improves the flexibility, as the different occurred costs can consume budget from each others,
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A good idea would be to have the possibility to edit the post or paste the FetchXML.However, the control uses a fetch query like: filter type="or" filter type="and" condition attribute="fullname" operator="like" value="maja%" / /filter filter type="and" condition attribute="emailaddress1" operator="like" value="maja%" / /filterThe really fast Lookup field uses:filter type="or" isquickfindfields="1" condition attribute="fullname" operator="like" value="maja%" / condition attribute="firstname" operator="like" value="maja%" /The control should use the lookup query to improve speed and usability for users. Right now, it is not actually usable.
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This control uses a fetch query like:
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This definitely needs to be addressed. We have raised support tickets in the past because the client-side load this generates has led to poor performance and crashes. I understand those performance issues have now been resolved, but the overall UI experience remains terrible.I cannot understand why anyone would want to watch the transcript load line by line. This is highly inefficient, especially for long calls or chats, and you cannot do anything while it is loading. Any attempt to scroll down simply resets as a new line appears, causing you to lose your place. Please display the entire transcript at once or, at the very least, implement lazy loading so additional lines load as I scroll without disrupting navigation. The transcript is already stored in full behind the scenes for closed conversations, so there is no reason for the UI to load it line by line as if something is happening in real time.
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This function is also of great importance to us. In times of large volumes of spam emails, this function can increase customer confidence in the emails we send via Customer Insights. It is a standard feature of other email marketing tools. I would be very pleased if you would implement this feature soon!
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Hi, you can use Enhanced recipient control for those columns.https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/add-recipient-control
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good idea
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For 'on hold' customers the add to cart is not possible. The existing cart can be checked out though, but still the /Checkout requests fails. There are no user friendly and readable messages displayed in the eCommerce. This should be improved.