on
RE:
Ideally whatever status presence is used to block capacity for the Primary agent, should also be used for the Consulted Agent.If this was a setting that could be say, toggled on or off, that would be helpful for contact centre administrators.
RE:
We also have staff at our call centre requesting this feature since we started using Dynamics earlier this year.
RE:
I feel this should me a mandatory feature for any call centre telephony application, it was certainly a surprise that Dynamics does not already have it.Currently with long connection times once an Agent has accepted a customer call (5-10seconds) it is very unclear when the audio has connected for both call parties. This has led to frustration among the staff at my company's contact centre and a less that professional experience for our customers.